Refund policy
07-Day Risk-Free Trial
We want you to feel confident trying REBANA.
Eligible REBANA products may be tried at home for up to 7 days from the date of delivery. If you are not satisfied with your eligible product during this period, you may request a return in accordance with this policy.
To begin a return, please contact us at [YOUR SUPPORT EMAIL] within 7 days of delivery and include your order number. Our team will provide the appropriate return instructions.
Products may be reasonably inspected and tried during the 7-day trial period. However, products must be returned in good condition and with their original components and packaging where reasonably possible.
Return Shipping
Unless the item is faulty, damaged, incorrect, or applicable law requires otherwise, customers are responsible for the cost of returning the product to us.
We strongly recommend using a tracked shipping service and keeping your tracking information until your return has been completed.
Returned parcels remain the responsibility of the sender until they are received by our returns team.
07-Day Trial Eligibility
To qualify for a return under the 7-Day Risk-Free Trial:
• The return request must be submitted within 7 days of delivery.
• The product must be returned in good condition.
• Reasonable inspection and normal trial use are permitted.
• All included accessories, cords, adapters, guides, and other original components should be returned with the product.
• Original packaging should be included where reasonably possible.
• Products must not show excessive wear, misuse, accidental damage, unauthorized modification, neglect, or damage beyond what would reasonably result from normal inspection and trial use.
Products returned incomplete, excessively damaged, altered, or outside the 7-day trial period may not qualify for a full refund.
For hygiene-sensitive products, additional return conditions may apply where permitted by applicable law. Any relevant restrictions will be clearly communicated on the product page or during the return process.
When Does the 7-Day Trial Begin?
The 7-day trial period begins on the date your order is marked as delivered by the shipping carrier.
For example, if your order is delivered on June 1, you must contact us to request a return no later than June 8.
We recommend contacting us as soon as possible if you decide the product is not right for you.
Refund Processing
Once your returned product is received, our team will inspect it and notify you of the outcome.
If your return is approved, the refund will be issued to your original payment method.
Most approved refunds are initiated within 1–3 business days after the returned product has been inspected.
After the refund has been issued, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
Original shipping charges are generally non-refundable unless the return is due to an error by REBANA, a defective product, an incorrect item, or where otherwise required by applicable law.
Faulty, Damaged, or Incorrect Products
The 7-Day Risk-Free Trial does not limit your rights if your order arrives faulty, damaged, defective, or different from what you ordered.
If you experience an issue with your order, please contact us as soon as possible.
Please include:
• Your order number
• A description of the issue
• Clear photos or videos showing the problem where applicable
Once reviewed, we may offer a replacement, refund, or another appropriate solution at no additional cost to you where the issue is confirmed.
Please do not dispose of a damaged or faulty product until our support team has advised you on the next steps.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to cancel your order before it enters fulfillment.
However, once an order has been processed or shipped, we may no longer be able to cancel it.
If your order has already shipped, you may request a return after delivery in accordance with this Refund Policy and, where eligible, the 7-Day Risk-Free Trial.
Change of Mind
If you change your mind about an eligible REBANA product, you may request a return within the 7-day trial period.
Please contact our support team before returning any product so we can provide the correct return address and instructions.
Products returned without prior authorization may experience processing delays.
Exchanges
At this time, exchanges may be handled as a return followed by a new order, depending on product availability and your location.
If you would like a different product, size, or option, please contact our support team for assistance.
Any return must still meet the eligibility requirements outlined in this policy.
Never Received Orders
If tracking information shows that your parcel has been delivered but you have not received it, please contact us promptly.
We may ask you to:
• Check with household members or neighbors
• Check any safe delivery locations around the property
• Contact the shipping carrier
• Confirm the shipping address used for the order
Our team will review the available tracking information and circumstances and determine the appropriate next steps.
Lost or Delayed Shipments
If an order appears to be lost in transit or is significantly delayed, please contact us with your order number.
We will work with the relevant shipping provider to investigate the shipment and determine whether a replacement, refund, or another appropriate resolution is available.
Return Processing Time
We aim to review returned products as quickly as possible after they arrive at our returns location.
Most approved refunds are initiated within 1–3 business days after the returned product has been inspected.
Your bank or payment provider may require additional time to process the refund after it has been issued.
Return Address
Please do not send products to an address found online or on an old shipping label.
Contact us at [YOUR SUPPORT EMAIL] before returning your order.
Our team will provide the appropriate return address and return instructions for your location.
Returns sent without prior authorization may result in processing delays.
Non-Returnable Items
Certain products may not be eligible for the 7-Day Risk-Free Trial because of hygiene, safety, personalization, or other legitimate restrictions permitted by applicable law.
Where a product is excluded from the trial or subject to additional return requirements, this will be clearly communicated on the relevant product page or during the purchase or return process.
Nothing in this policy limits any mandatory consumer rights you may have under the laws that apply in your country or region.
Fair Use of the Trial
The 7-Day Risk-Free Trial is intended to allow customers a reasonable opportunity to experience an eligible REBANA product at home.
The trial is not intended to cover excessive use, misuse, intentional damage, unauthorized modification, or repeated abuse of the return program.
REBANA reserves the right, where permitted by applicable law, to decline returns that show clear evidence of abuse, fraud, or use beyond what would reasonably be expected during a 7-day product trial.
Contact Us
For questions about the 7-Day Risk-Free Trial, returns, refunds, damaged orders, or cancellations, please contact:
REBANA
Email: [YOUR SUPPORT EMAIL]
Order support:
Please include your order number whenever possible.
Last Updated: [DATE]